Make sure you complete both tasks as highlighted above. My data is not restoring? It's important to remember if you're using an application such as WordPress for your website, you must restore both the files and database in the event your ran an update which altered the database tables. Additionally, you can always download a full account backup. You can use an FTP client to manually download all your files and PHPMyAdmin to export your database. Why is the Snapshot option not available? If your cPanel account has more than 100,000 inodes (files) and/or is larger than 20GB is size, the Snapshot option is not possible due to server limitations. They also take much longer than completing the tasks individually. Full account restorations revert everything where the actions highlighted in this article demonstrate how to restore specific sections of your account. You should only restore a full account backup if your website/account has been compromised. How do I restore a full account backup? Only our Level III support team can restore full account backups, but this is highly discouraged. The full account backups found in JetBackup contain the same structure a native cPanel backup would, thus you're getting the best of both worlds (same backup + easier access to restore). JetBackup has closely worked with the cPanel team to make this integration and to the point where cPanel actually recommends JetBackup over their own native solution. It's not only more efficient, but makes restoring files, databases, and email accounts quick and easy (no ticket required). Where is the native cPanel Backup icon? On all of our Web Hosting and Reseller Hosting nodes, we use JetBackup instead of cPanel's native backup function. You can have JetBackup send you email notifications of any action taken by entering your email address in the settings section.
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